Snow problem

A man told our Office he had tried for 10 years to find out why the municipality removed the snow from the sidewalk in front of his neighbours’ homes, but not his. We contacted the municipality’s infrastructure services staff, who discovered the location had been taken off the snowplow route some time ago because the sidewalk needed repairs; they neglected to add it back to the route after the sidewalk was fixed. They contacted the man to let him know snow clearing of his sidewalk would resume.

Read about how we helped other people in our Selected cases.